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Help - Frequently Asked Questions
Delivery
Orders and refunds
My account
Products
Delivery
What does transport include?
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Do you offer free delivery on orders over a specific value or number of bottles?
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How long will my order take to arrive?
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What if a bottle breaks on its way to my home?
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Can I ask for them to come at a particular time or to notify me of their arrival time?
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What if I am not at home when the carrier arrives?
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Do I have to pay the courier?
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Can I ask you to send me the bottles in their original wooden box?
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Orders and refunds
Can I return a bottle?
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How can I find out about the progress and status of my order?
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Which payment methods can I use?
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Do I have to buy a minimum number of bottles?
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Can I place an order as a gift?
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Is there a price list for trade customers?
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My account
I have forgotten my password and can't make a purchase.
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How can I alter my personal details?
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Products
I am looking for a wine but I cannot find it on your web pages.
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What should I bear in mind when buying a collector's bottle?
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How does the sale of en primeur wines work?
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Do I have to be a member of Club Vinissimus to buy?
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Contact
Customers and matters relating to orders
Office hours:
weekdays, 8am-1pm
0870 818 8889
(+34 934 438 076)
customer_service@vinissimus.co.uk
General enquiries
info@vinissimus.co.uk
20-22 Wenlock Road, London, N1 7GU (UK)
