Contact

Customers and matters relating to orders

Office hours:weekdays, 9am-2pm

0870 818 8889

(+34 934 438 076)

customer_service@vinissimus.co.uk

Wineries

catalogue@vinissimus.co.uk

If you are interested in having your wines accepted for our catalogue, please send us

a short introduction to the winery,
a complete set of technical notes for each of your wines,
your pricelist
and recommended retail prices.

General enquiries

info@vinissimus.co.uk
20-22 Wenlock Road, London, N1 7GU (UK)

Help - Frequently Asked Questions

Delivery

Orders and refunds

My account

Products

Can't find the answer on this page?

0870 818 8889

(+34 934 438 076)

customer_service@vinissimus.co.uk

Contact

Customers and matters relating to orders

Wineries

General enquiries

Delivery

Orders and refunds

My account

Products

Delivery

What does transport include?

Do you offer free delivery on orders over a specific value or number of bottles?

How long will my order take to arrive?

What if a bottle breaks on its way to my home?

Can I ask for them to come at a particular time or to notify me of their arrival time?

What if I am not at home when the carrier arrives?

Do I have to pay the courier?

Can I ask you to send me the bottles in their original wooden box?

Can I return a bottle?

How can I find out about the progress and status of my order?

Which payment methods can I use?

Do I have to buy a minimum number of bottles?

Can I place an order as a gift?

Is there a price list for trade customers?

I have forgotten my password and can't make a purchase.

How can I alter my personal details?

I am looking for a wine but I cannot find it on your web pages.

What should I bear in mind when buying a collector's bottle?

How does the sale of en primeur wines work?

Do I have to be a member of Club Vinissimus to buy?

Can't find the answer on this page?