Help - Frequently Asked Questions

• Which regions and countries does Vinissimus cover?
• How long will my order take to arrive?
• What happens if a bottle breaks in transit?
• Which payment methods can I use?
• Do I have to buy a minimum number of bottles?
• Do I have to be a member of Club Vinissimus to buy?
• I have forgotten my password and can't make a purchase.
• Can I place an order as a gift?
• I am looking for a wine but I cannot find it on your web pages.
• Is there a price list for trade customers?

• Which regions and countries does Vinissimus cover?

  In Spain, we cover the whole of the mainland, the Balearic Islands, the Canaries, Ceuta and Melilla; we also cover all the countries within the EU (except the Azores and Madeira), Andorra and Switzerland. See transport costs.

• How long will my order take to arrive?

  In Spain, orders to mainland destinations take between 2 to 3 working days to arrive, between 3 to 4 days for shipments to the Balearic Islands, and up to 12 days if sent to the Canaries (this varies depending on the island destination and package size).

  For all other European countries, the delivery time is between 3 to 4 days.

  If you need your order urgently or require delivery on a certain date, please contact our Customer Service Department.

• What happens if a bottle breaks in transit?

  If a bottle breaks in transit, Vinissimus will send you another one at no extra charge.

• Which payment methods can I use?

  Orders can be paid for by card (VISA, Mastercard or American Express), by bank transfer, PayPal or cash on delivery (this method carries a supplementary charge of 5%, with a minimum amount depending on the destination).

• Do I have to buy a minimum number of bottles?

  No. At Vinissimus we do not set a minimum purchase quantity, you can buy as many bottles as you like, although it is important to remember that transportation costs per bottle are reduced if you buy in multiples of 6 (6, 12, 18...).

• Do I have to be a member of Club Vinissimus to buy?

  No. If you want to buy from Vinissimus, you don't have to be a member of the Club. You just have to choose the wines you would like us to send you, add them to the shopping cart and complete the purchasing process. Club membership is totally separate from any purchases made via the website. See how Club Vinissimus works.

• I have forgotten my password and can't make a purchase.

  Use the link "I forgot my password" and we will send you an e-mail with a new password.

• Can I place an order as a gift?

  Yes, of course. During the purchasing process, you will be offered Gift options: choose the type of gift packaging you prefer and add a gift message; we will take care of the rest. The gift recipient will not receive any notification of prices or payment; the sales receipt / invoice will be sent out by electronic mail solely to the purchaser's email address.

• I am looking for a wine but I cannot find it on your web pages.

  If the wine is available on our website, you would find it by checking through the different categories, or else by using the search facility. If you use the search facility, make sure that all the words are written correctly or try using only part of the name, wine or winery. If the wine you are looking for is not included in our catalogue, please contact our Customer Service Department and we will try to get it for you.

• Is there a price list for trade customers?

  We do not have a special price list for trade professionals, but we will prepare an appropriate quotation for orders over a certain quantity. If you are a professional in the restaurant trade or a specialist retailer, please contact our Customer Service Department: just let us know which wines and the number of bottles you would like to buy, and the delivery address, and we will send you a quotation with our best prices.